Refund policy

Items are returnable for store credit only with a receipt within 14 days of purchase. Items must be unopened/unused, clothes must have original BH&CO tags attached and be unworn. Discounted, for any reason, items are final sale.

Seasonal items are exempt from being returned. All sale/discounted items are final sale.

HOLIDAY POLICY: effective November 27, 2026, to December 24th, 2026

Items purchased from 11/27/26-12/24/26 may be exchanged through 1/2/27. A receipt or gift receipt must be present, or the current selling price will be credited. All other stated parts of our original return policy remain in effect during this time.

ORDER ISSUES

We hope it is rare, but once in a while, we make a mistake. We’re real humans packing and shipping each order after all! We take great care when fulfilling orders but things happen. Please email us at hello@thebhco.com within 3 business days with your order number and a brief description of the issue and we’ll do our best to make it right.

OTHER INFO

If you need to return something that was shipped, a return request must be submitted within 7 days of delivery. If return is approved items must be posted within 5 business days otherwise return will be voided. Items must be in unused condition with tags still attached. Unfortunately, if the items are not received in this time frame, we are not able to process the return. To start a return click here. 

Please do not send your purchase back to the manufacturer.

STORE CREDIT

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your on-line store credit will be processed. 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be mailed to you. Please be sure to specify if you would like online or in-store credit.

EXCHANGES 

While we do not offer returns for the method of payment, we do offer exchanges for store credit or current merchandise. Please click here to initiate the return process. 

Mail your product to 10751 Falls Road No. 103, Lutherville, Maryland 21093

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Once we receive your package, your refund will be processed in 2-4 business days.